VoIP phone systems

VoIP phone systems, switched over one line at a time

DCMM installs VoIP phone systems and manages the move from your existing PBX one line at a time. Numbers get ported on a schedule you approve, not whenever the carrier gets to it, and the old system keeps running until the new one has proven itself.

The system this replaces is usually familiar. The PBX came from two offices ago, and it made the move because nobody wanted to unplug it and find out what broke. Adding a new hire means a service ticket and a wait. Remote staff hand out personal cell numbers because it’s faster than waiting on IT. And nobody has ever pulled a call quality report, so the first sign of a problem is a client mentioning it.

Both systems run at once, until one goes quiet

Call flows, extensions, and voicemail get built and tested against real numbers before anyone’s desk phone changes. Nothing rings twice by accident. The new system runs alongside the old one for a stretch, so a dropped port does not mean a dead line. Cutover day means flipping the last set of ports and watching call logs for the first hour. When the old PBX finally goes quiet, every extension still rings, and voicemail from before cutover is still there to check.

Built around how your team takes calls

• On-premises, hosted, or a mix, chosen for how much control your IT team wants in-house
• Mobile apps that let a call follow someone from a desk phone to a cell
• Call queues and hold music matched to how your front desk answers
• Voicemail and call data that plug into the CRM your sales team already uses

Features people use on day one

• Call routing and IVR that gets a caller to the right desk fast
• Voicemail transcribed straight to email, no digging for a callback number

Built to stay up

• Encryption on every call, sales calls and patient information alike
• Failover circuits so one internet outage does not take the phones down too

After the cutover

• Staff training scheduled before go-live, so people know where the transfer button is
• Support goes to people who already know your call flows and extensions

Tell us how your team takes calls today, and we’ll map the cutover before a single line moves.