Support and maintenance

Support and maintenance that answers at 4:55 on a Friday

DCMM supports and maintains AV, network, and security systems: scheduled preventive maintenance, remote and on-site troubleshooting, firmware updates, and emergency response, under a service plan scoped to the systems you actually have.

You already know the alternative. It’s 4:55 on a Friday. The boardroom AV just dropped audio ten minutes before a call with a client who does not reschedule. The number on the old install sticker goes to a voicemail nobody has checked since that tech left the company.

The person who picks up already has your file open

When you call us, the person who picks up already has your equipment list open: what we installed, what firmware it is running, and what we changed on the last visit. You are not re-explaining your building to someone reading a script.

If the fix needs a part, we check our own shelf before we order anything, because the systems we install most often break in the same handful of ways. Every visit gets logged against your account, so the next call starts where the last one ended, not from zero.

What happens before anything breaks

• Scheduled inspections that catch a failing part before it fails
• Firmware and software updates applied on a set schedule, not whenever someone remembers
• Hardware checks that flag a fan or battery before it takes something down with it

Getting a person on the line

• Help desk reachable by phone or email for day-to-day issues
• Remote troubleshooting that fixes plenty without a truck rolling to your site
• On-site technicians for the problems that need hands on the equipment

Keeping systems current

• Configuration changes tracked across every device so nothing drifts silently
• Firmware upgrades that close security gaps as they get patched
• Performance checks on the systems that carry the most traffic

Loaner gear and a plan that matches your setup

• Loaner equipment available while a repair is in progress
• Service plans scoped to the systems you have, priced for what’s covered
• Escalation path defined in advance, so nobody is guessing who to call next

Send us your equipment list, and we’ll scope a plan around what you actually run.