Quieter offices and clearer warehouse communication for a national hardware retailer

Challenge

Distractions in the corporate office

In Ace Hardware’s open offices, every conversation carried across the room. The noise broke concentration and cut into productivity.

Communication gaps across the warehouse

Across the warehouses, there was no reliable way to reach staff on the floor. Updates got missed, and the gaps showed up as miscommunication and lost time.

Approach

DCMM’s strategy and design team assessed both environments, then designed a distinct audio visual solution for each: sound masking for the offices, digital signage for the warehouses.

Sound masking for the corporate office

• Ran an acoustic assessment to pinpoint where sound masking would do the most good
• Designed a masking plan matched to the office layout
• Installed the system and integrated it cleanly with the existing infrastructure

Digital signage for the warehouse

• Built the signage strategy around the warehouse’s specific communication needs
• Installed high-resolution displays at high-visibility points across the floor
• Connected the displays to existing communication platforms so updates reach staff in real time

Result

• Fewer distractions in the corporate office, so employees can hold their focus
• Clearer, more consistent communication across the warehouse floor
• Installation delivered on time and on budget
• A more productive working environment across both offices and warehouses

…DCMM showed up on time, were extremely professional, and executed the installation with precision… 2 years later and everything is still functioning since the installation!

Patrick M. · Distribution Center Manager